I believe, as many of you do, that technology innovation is key to the future of healthcare, but we still have more questions than answers. Try this exercise with a much simpler industry to see what kind of learning can be gleaned from the journey of others.
In 2011, when I was asked to take over as CIO of a 16-hospital system, the IT organization was just coming off a 10-year outsourcing contract. The outsource was a debacle. A primary reason was that the contract called for the vendor to lose money in the first four years, in order...